FAQs
Answer
I'm currently on the $18 / $20 / $25 / $28 5G mobile plan. Why am I not getting 5G network signals? 

Great news! We've auto-upgraded all our customers on the $18, $20 or $25 plan from 4G to 5G for free! To fully enjoy 5G network on giga, here's what you can do:

  1. Ensure that your mobile device is 5G compatible. Click here to view the full list of 5G compatible devices.
  2. Swap to an eSIM for just $1 or swap to a 5G physical SIM card at $2.04 per delivery. You will be able to enjoy 5G connectivity once you have successfully swapped your SIM card.

If you want to continue using your existing 4G SIM card, that's totally cool too! There will be no impact to your services and you will be surfing on 4G network. You will be able to enjoy the free monthly roaming to 5 popular destinations like Malaysia, Indonesia, Thailand, South Korea and India, plus increased data entitlements for the $18 and above plans at no extra cost.

 

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